How to Identify Your ChiroTouch Environment and What It Means for Your Team

The first thing to confirm is which version of ChiroTouch your practice is actually running, because the answer changes how you get support, what hardware you need to maintain, and how your IT vendor will approach any troubleshooting. The quickest check is your account number: if it begins with the prefix CTC, you are on ChiroTouch Cloud; if it does not, you are running the server-based version. This distinction matters more than many office managers realize, because ChiroTouch is fundamentally a local-network program. Even when you see the word "Cloud" in the product name, the server-based edition still depends on a dedicated standalone computer in your office that hosts the database and serves every workstation on your LAN. Knowing which model you are on before a problem occurs saves time during a call and prevents misdirected support tickets.

Support access is organized around the CTCommunity portal, which offers live chat, a searchable library of help articles, and a direct ticket-submission workflow. Live chat is available Monday through Friday from 5:00 AM to 5:00 PM Pacific Time. For phone assistance, the numbers differ by environment: ChiroTouch Cloud customers dial (619) 854-2998, while server-based customers call (844) 307-4901. If you cannot log into CTCommunity at all, you should call the number corresponding to your specific version rather than guessing. Support also offers Direct Connect sessions, which are twenty-minute one-on-one appointments with a specialist that you schedule through the portal. Be aware that wait times on the phone queue tend to be longest between 7:00 AM and 2:00 PM Pacific, particularly on Mondays and Wednesdays, so if your issue is not urgent, reaching out outside that window often gets you to a person faster.

If your practice runs the server-based edition, your hardware responsibilities are significantly more hands-on. ChiroTouch requires a dedicated standalone computer as the server; laptops, Macs, and all-in-one machines are not acceptable in that role. For clinics with one to seven workstations the server needs Windows 11 64-bit (or Windows Server 2016 or newer), a CPU with a PassMark benchmark of at least 3,000, a minimum of 6 GB of RAM, and 20 GB of available disk space, running Microsoft SQL Server 2016 Express or Standard Edition. Practices with eight or more workstations step up to 12 GB of RAM, 50 GB of disk space, and a CPU benchmark of 8,000 or higher. Every workstation on the network must run Windows 11 64-bit, carry at least 4 GB of RAM, and be able to reach a shared directory on the server. The 32-bit version of Microsoft Office is required locally for opening, exporting, and printing forms and reports. Firewall ports 1433 (SQL Server traffic), 8221 (iPad traffic), and 443 (web traffic) must be open. None of these requirements apply in the same way to Cloud customers, but understanding them helps practice owners have productive conversations with their local IT vendor during annual hardware reviews.

For the day-to-day rhythm of a busy chiropractic office, the practical takeaway is to document your environment in one place that every team member can reach. Write down your account number, whether it is Cloud or server-based, the support phone number that applies to you, the name and contact of your local IT vendor, and the make and model of your server computer. When a screen resolution issue, a connectivity error, or a missing alert pops up on a Tuesday afternoon, that one-page reference lets your front-desk lead or provider get the right information to a support rep in the first thirty seconds of a call instead of spending ten minutes on hold describing the setup. It also makes it easier to plan upgrades, hardware refreshes, or a transition between environments without scrambling for details that are scattered across email threads and sticky notes on a monitor.

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