Finding and Verifying Your ChiroTouch Server

In a typical chiropractic office, the ChiroTouch server is the single machine that stores the practice database and broadcasts data to every other workstation on the network. For most practices, that is the first desktop computer where ChiroTouch was installed and trained on, often tucked behind the front desk or in a small IT closet. If a workstation suddenly cannot reach the CTData folder, or if the application throws a launch error, the first question an office manager or support technician should ask is not "Is ChiroTouch broken?" but "Can this machine actually see the server?" Identifying the server by name and confirming that the Windows user account on the workstation has been granted access to the shared folder resolves a large share of connectivity issues before any software troubleshooting begins.

Locating the server name is straightforward if you are sitting at the machine itself. Press the Windows key together with Pause/Break to open the System window; the value listed as the computer name is the identifier you will use in the network path (for example, \\YOURSERVERNAME\CTData). If you are not physically at that desk, a quick call to your IT professional or a check of the asset inventory will turn up the name. Once you have it, mapping a drive on each workstation—checking the boxes for reconnect at sign-in and connecting with specific credentials—gives every user a stable, persistent link to the database without relying on a one-time manual path.

The hardware behind that server matters as much as the name on the box. ChiroTouch's published requirements call for a dedicated standalone computer running a 64-bit version of Windows 11 or Windows Server 2016 or newer, with at least 6 GB of RAM and 20 GB of free disk space for practices up to seven workstations, and 12 GB of RAM with 50 GB of space for larger offices. The CPU should clear a benchmark threshold of 3,000 (small clinics) or 8,000 (eight or more workstations) on the CPUBenchmark scale, the hard drive should be SATA III or better, and the network card must support a wired 10/100/1000 Mbps connection. Laptops, all-in-one units, and Macs are explicitly not recommended as the server, and RAID 5 arrays built on spinning disks are strongly discouraged because of their slower write speeds relative to what Microsoft SQL Server expects. If your practice has outgrown the original machine, these numbers give IT a concrete checklist for the replacement build.

Every workstation that runs ChiroTouch also has its own minimums: a 64-bit Windows 11 environment, a CPU scoring at least 1,500 on the same benchmark, 4 GB of RAM, 10 GB of available disk space, and a wired or 802.11ac wireless network card. The 32-bit version of Microsoft Office (Office 365, installed locally) is required for opening, exporting, and printing the forms and reports that flow through the practice-management workflow. Keeping the latest Microsoft updates, including the current .NET framework and PowerShell, installed on every machine prevents the small version mismatches that can quietly break a printer queue or a form export.

For practice owners and office managers, the practical takeaway is to maintain a single sheet of paper—digital or printed—inside the office that records the server computer name, the Windows account used for network access, the current RAM and disk capacity, and the name of the IT contact who can verify shared-folder permissions. When a new front-desk hire sits down at a fresh monitor, or when a support technician from ChiroTouch walks through a remote session, that sheet turns a twenty-minute diagnostic conversation into a five-minute confirmation. It also makes the next hardware refresh a planned purchase rather than an emergency, keeping your patient records, schedules, and billing data available exactly when the front desk needs them.

Sources and further reading